FAQ: Frequently asked questions
Questions overview:
Products
What kind of artwork do you sell?
What if the size I want isn’t available?
Can I request a custom color variation?
Ordering & Delivery
Returns
Digital Files
How do I access my digital file?
What file formats are included?
How do I print my digital file?
Questions About the Art
What are the copyright terms of the illustrations?
AI: Use of artificial intelligence
Other
Answers:
Products
What kind of artwork do you sell?
I offer both digital downloads and physical art prints, including posters and framed pieces. Each product page clearly states whether the item is digital or physical.
All artworks at Studio Antiopa are digitally created without the use of AI. Each piece is made with attention to detail, combining a naturalistic approach with a minimal and colorful aesthetic.
More product types will be introduced over time. You’re very welcome to follow the newsletter or Instagram to stay updated.
Do you offer framing?
Yes, all artworks are available with framing.
What sizes do you offer?
Prints are available in A-format sizes: A1, A2, A3, and A4.
Digital files are provided in the same ratio. When using your own printing service, you may be able to adjust the size to other formats, but please note that parts of the design may be cropped.
Digital purchases include versions with bleed (3 mm and 0.125 inches) for A1, A2, A3 and A4 sizes.
What if the size I want isn’t available?
You’re welcome to message me here, and we can see what’s possible.
Can I request a custom color variation?
In some cases, yes – it depends on the scope of the request. Feel free to get in touch, and I’ll let you know what can be done.
Do the colors look exactly like the photos?
I do my best to display colors as accurately as possible, but slight variations may occur due to different screen settings.
If you purchase a digital file and print it yourself, colors may vary depending on the printer, paper type, and printing method.
What materials do you use?
All prints are produced on high-quality fine art paper using water-based inks. The Giclée printing method ensures a high level of detail and color accuracy.
Framed prints use the same materials and are mounted in wooden frames with a transparent Perspex acrylic front.
How sustainable are the products?
I take sustainability seriously and have chosen a printing partner that is transparent about its commitment to responsible, environmentally and socially conscious production.
The paper and wooden frames are made from sustainably sourced wood and pulp from responsibly managed forests. Prints are produced using water-based inks that are 100% non-hazardous and toxin-free.
Orders are shipped in cardboard packaging made from recycled materials. Plastic is avoided wherever possible; when it cannot be avoided, recycled or biodegradable alternatives are used.
To reduce transportation distances, printing and framing are carried out at facilities located as close as possible to the customer.
Social sustainability is also taken seriously. The print provider screens its partners to ensure compliance with fair labour and environmental standards.
Ordering & Delivery
Do you ship internationally?
Currently, orders are shipped within the EU only. This may expand in the future.
How long does production and shipping take?
Production typically takes 24–72 hours.
Delivery within the EU usually takes 2–7 business days.
Is shipping tracked?
Tracking is not always available, as shipping methods vary. If tracking is included, you will receive details by email.
How are the prints packaged?
Posters are rolled and shipped in protective cardboard tubes (A4 prints are shipped flat).
Framed prints are securely packaged to prevent damage during transit.
What if my artwork arrives damaged?
If your order arrives damaged, please contact me via the return form with photos of the packaging and artwork. You can find more details in the return policy.
Returns
Can I cancel or return my order?
Physical products can be returned within 14 days of delivery, in accordance with EU consumer protection laws. This is done via the return form. Items must be in their original condition.
Digital downloads are non-refundable once files have been downloaded.
You can find more details in the return policy.
How do I request a return or withdrawal?
To request a return or withdrawal, please fill out the return form. You will then receive further instructions.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
Digital Files
How do I access my digital file?
After purchase, you’ll receive a download link to a ZIP file on the confirmation page and by email.
Once downloaded, you’ll need to unzip the folder to access the files. If you’re unsure how to do this, you can find simple guides online for your device (such as here for Microsoft and here for Mac users).
After unzipping, you’ll have access to all file formats included in your purchase.
Please note: By downloading the files, you waive your right to withdraw from the purchase. If you change your mind, do not download the files. Instead, request a withdrawal here.
What file formats are included?
You will receive the artwork in PDF, PNG, and JPEG formats.
How do I print my digital file?
You can print the file yourself, but for the best results, a professional printing service is recommended.
Each printing service will have its own specifications, including preferred file formats, color modes, and bleed:
- Color mode: RGB (digital) or CMYK (print). While CMYK has traditionally been used for printing, many modern services also accept or prefer RGB files.
- Bleed: An extra margin around the design that is trimmed after printing to ensure edge-to-edge coverage. Some printers require this, while others do not.
Simply choose a printing service, upload the file that matches their requirements, and place your order.
Please note: Final print results may vary depending on the printer, paper type, and production method. Small differences in the colors are to be expected.
Will the printed colors match what I see on screen?
Colors may vary depending on your screen, printer, paper type, and printing method.
Can I download the files more than once?
Yes, you can download them as many times as you want. But please note that the files are for personal use only.
Questions About the Art
What are the copyright terms of the illustrations?
All illustrations and related content are protected by copyright law.
Purchasing a product grants you a license for personal use only. You may not modify, distribute, resell, or use the artwork for commercial purposes.
For full details, please refer to the Terms and Conditions.
Do you offer custom or commissioned pieces?
Yes, I occasionally accept commissions. If you’re interested, please contact me with your idea, size preferences, and timeline, and I’ll let you know availability.
AI: Use of artificial intelligence
Do you use AI to create the art?
No, all artwork is created without the use of AI.
For me, it’s important that art reflects something human – appreciation, curiosity, emotion and frictions. I believe the human hand and mind are essential to meaningful art, and I wish to support that through my work and in others’.
I also really enjoy the creative process and wouldn’t want to outsource the most fun and rewarding part of making art.
When it comes to mockup images (for example, photos showing how the designs look in a room), I aim to use images created by photographers rather than AI. However, many providers use AI tools in editing, so I cannot guarantee that no AI has been involved in those images. That said, I do my best to choose visuals that feel natural and seem have real people behind them.
Other
I still have a question - how can I contact you?
You’re always welcome to get in touch by sending a message here.